Previous incidents

Summary

On 29 November 2025 at approximately 1:00 pm AEDT, our monitoring and synthetic health checks detected a complete outage affecting the Boomerang dashboard and app. All customers were impacted: users could not access the website, change settings, or use Boomerang within their communities. We currently serve over 1,500 communities and more than 400,000 users, with over 30,000 having actively interacted with Boomerang, so this incident had broad reach. During the outage, we saw a spik...

Our upstream provider, Cloudflare, has resolved the incident. All previously affected services have been restored to normal operation.